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FAQ

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Do you deal only on bedding products?

No, We also deal on

 

What is a Reversible Complete Set?

  • Reversible Cover:
  • here, the fiber is sewn separately from the duvet cover leaving you with the opportunity to change or do laundry for the cover alone.
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    What is a Fixed Duvet Set?

  • Fixed Duvet Set:
  • here, the fiber is sewn with the cover. Unlike the reversible cover, it cannot be separated from the duvet cover, making it a one piece
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    Can I place my order over the phone?

    Should you prefer to place your order over the phone, please feel free to contact our standby team from 8am - 6pm Weekdays and 9am - 5pm Saturdays and we will surely be happy to assist you.

     

    How much does shipping cost?

    Shipping fee for Items delivered to Lagos Addresses is 1,900 Naira while for orders delivered outside Lagos costs 3,500 Naira only

    How long does it take my delivery to get to its destination?

    Items are delivered within 24 to 72 hours after the invoice has been paid in full. In rare cases there may be delays E'sorae Luxury pledges to notify the client of the delay and explain the circumstances. All items are delivered through Tranex courier, to the address specified as the delivery address in Nigeria

    Can I collect my orders in store?

    Yes. You can choose to pick up your order personally from our pick-up point. This attracts no cost.

    Do you deliver only in Lagos?

    We deliver to all 36 states in Nigeria including FCT.

     

    How do I return my order?

    If you have an item you would like to return, please click here to get started. If the item was a gift, please contact us between 8am - 6pm Weekdays or 9am - 6pm Saturdays and we will be glad to assist you without alerting the gift giver. You can also call us on: 08135277556, 01-2919695 or send a mail to: info@esoraeluxury.com

     

    Do you offer gift wrapping?

    All of our bedsheet sets, duvet covers, bathrobes, towels etc, will come beautifully packaged, making for a great presentation for both giving and receiving gifts - no additional wrapping needed!

    Is there an option to add a gift message?

    Yes, you may add a gift message to any order with us. Upon purchase, Kindly notify us on any additional gift message text

     

    How do I place a request for an embroidery?

    To place an order for your embroidery, kindly call us on: 08135277556, 01-2919695 or send a mail to: info@esoraeluxury.com

     

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