Frequently Asked Questions

SHIPPING

Do you have physical stores out of Lagos?

Currently, we have physical stores in Lagos. We are however working to expand our reach so stay tuned.

Do You Ship Internationally?

Yes we do. However, we are unable to provide a cost on our website at the moment. Please email customercare@esoraeluxury.com or send us a message via Whatsapp with details of the products you’ll like to order and a representative will contact you.

Pick-up

You can choose to pick up your order personally from any of our pick-up point which is at Flagship Store: Glover Retail: 37a, Glover Road, Ikoyi, Lagos and our head office at :116, Hakeem Dickson Drive, Off T. F. Kuboye Rd, Beside Lekki TV, Oniru Extension, Lagos.

PAYMENT

What Payment Methods Are Accepted?

We accept card payments and direct bank transfers on online orders. For in store orders, additionally, we accept cash payments.

Is Buying On-Line Safe?

Yes, Buying on our website is safe as we have our agents monitoring the activities on our website and be sure to get a response as soon as possible

Order & Returns

How do I place an Order?

You can place an order buy buying directly from our website, store pick up and orders can be sent to sales@esoraeluxury.com for quicker response.

How Can I Cancel Or Change My Order?

to cancel or change order, please contact our sales rep via sales@esoraerluxury.com or call us via 08135277556, 08184601872

Do I need an account to place an order?

No, you do not need an account to place an order but we advice you to create one to enjoy discounts and stay updated on new products and offers

How Can I Return a Product?

please go through our return refund policies via https://www.esoraeluxury.com/refund_returns/ to know more
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