Overview

You can initiate a return within 7 days of purchase. Eligible items; if you receive a wrong, damaged, defective or counterfeit item.

When returning a product, ensure all seals, tags and accessories are left intact and the item is in its original packaging. We recommend that you keep the original carton and packaging material for a smooth and easy return.

Get your refund within 4 working days when you drop off the item at the nearest store. Eligible beddings and towels only

You can request a return if you have changed your mind about an item AND if it has not been opened except for the following items for hygiene reasons: towels, beddings and diffusers.

The delivery fee would be the responsibility of the customer in all cases of a return/exchange, except in instances where a defect has been noted within 7 days of purchase.

We would refund the cost of merchandise if the return is a result of our errors or defective product.

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